Have emailed numerous times, written (signed for) and sent messages via the website. Dear Gavin, Thank you for taking the time to write a review. Although we tried a number of different approaches, the poor feedback, in conjunction with an unacceptable amount of food waste, has led to the change. Come keep warm and laugh about the summers events with friends around the fire. Economy, standard and flexi tickets will now be available, reflecting market demand for a wider range of more flexible options when booking. Useless. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. And dont forget, you can book Brittany Ferries now for as little as 25% deposit. Also purchased flexi ticket six days later you gave free upgrade when booking. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. View more details. Since 2017. more. Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. Would not refund difference or apply to my booking when I phoned. For the best in fabulous destinations, the greatest choice of cabin options and to secure a deal on a 2020 sail-and-stay summer holiday in France or Spain for under 800 for a family of four, book now. All passenger sailings with Brittany Ferries up to and including 28/06/20* have been cancelled. Exp. This version is easier to follow/use. Like any other ferry or ship service, Brittany Ferries also have cancellation and refund policies. It looks like the link pointing here was faulty. Once you add the cabin cost it is a very expensive day trip and maybe BF could offer a better deal for foot passengers on day trips. Im starting to wonder? 590 amp; ~26cm HS-1 Nb we were not initially able to book a cabin but got one at the last minute on board as they hold some back for lorry drivers and release them as the ship leaves port. Decided to try the Roscoff to Plymouth ferry for the very first time. Anyone can write a Trustpilot review. Plus, Brittany Ferries always offers value for money, especially at the moment with Free Flexible Ticket Upgrade offers. Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. For the best family adventure just add a Brittany Ferry crossing. It was a far improvement over it's near sister ship Galicia. If you cancel you will only get a 75% refund. Flexi 165. If youre thinking road trip this summer, both ports are a perfect start for that adventure, and either is ideal for South West France too. Tripadvisor performs checks on reviews. May 5, 2020. Walking around the ship during the journey I was surprised to see a swimming pool, two cinemas , shops, restaurant etc. Date: Monday, 2 January 2023 00:00 Source: Ventouris Ferries. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. FLEXI benefit: 7 days + before travel:FREE + any difference in fare.0-6 days before travel:25 fee + any difference in fare. Refunds will be issued within seven days. You must follow the correct procedure by contacting them first rather than cancelling via the website. Ventouris Ferries: save on your 2023 sailings. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. 17,424. direct ferries offer the widest choice of . Valid for travel on all sailings to France and Spain. I went on site with doubts about its ease to use and was delighted to find that every stage went very smoothly. Lots more reasons families love Brittany Ferries most of all, See all crossings to France and Spain for family holidays in 2023. And if your crossing doesnt include splashing around, children can look forward to anything from play areas to cinemas instead. #1. Ventouris Ferries runs regular crossings from Bari, in southern Italy, to mainland Greece and the islands of Corfu and Sami.. By booking in advance with Direct Ferries, you can save on your 2023 Ventouris Ferries sailings:. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. Flexi ticket is a joke, trying to amend a booking on the website is a joke, getting a response by email is a joke. In the case of Standard and Flexi tickets, you pay fewer . Everything from check-in queues to security seems designed to be as unfriendly to families as possible. Price was about 20% more expensive on .es (1,490) than on .co.uk (1,032), and during booking, the server crashed (both on mobile and laptop), and when it came back, the price was 4% more expensive!Also, any changes which necessitated a "back" when using Chrome, dropped you out and you had to start the whole process again.Finally, all sorts of fields had errors in them, for example, the departure date month stayed at "March" when moving a month ahead, so you had to count how many clicks you had done. Just awful. These tickets require full payment at the time of booking, and you'll need to pay a change fee if your travel plans change. Just a quick reminder that Brittany Ferries are offering Free Flexible Ticket Upgrades* on all routes. Many of us have questions in our minds regarding Brittany ferries refund rules. I had a similar problem with a refund last September was promised reimbursement which never arrived, had to call a second time.Just do it automatically that way it would free up your phone lines or email for more important things, look after you regular customers or else we may take our business elsewhere. Its deplorable customer service. This is the version of our website addressed to speakers of English in the United States. We use dedicated people and clever technology to safeguard our platform. . If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. We are currently recruiting more staff to help with this. What a downcome. Would you like to go there now or continue browsing Family Traveller UK? Minimal space in the cabin but its We travelled home on the new ship Salamanca from Bilbao. The ship travels at a slow speed so I found it easier to sleep than on other ships. Get inspiration, tips And holiday competitions straight to your inbox! Find the Chargeback Instantly product on DoNotPay. Naturally, sailing itself is great fun for kids, but that doesnt stop Brittany Ferries going all out on the entertainment front. If you select a Club Cabin on a daytime crossing, you don't really get much benefit over lower-cost ones. Copyright 2022. Verification can help ensure real people write reviews about real companies. Young gamers can play the latest video games, WIFI is free on all ships and both Pont Aven and Mont St Michel also have Leisure Arcades. Check out what 17,513 people have . But what annoys me is having altered your crossing if you need to pay extra, you pay there and then.But what if your crossing is now cheaper? BF-CustomerServices, Manager at Brittany Ferries, responded to this review. These tickets require a 50% deposit at the time of booking, which is non-refundable. Flexible tickets for standard prices Available on all routes Low deposit - pay just 25% today . Realted:- Premier Inn Cancellation Policy. Next summers best beach holidays begin on Brittany Ferries. Kind regardsAlison Brittany Ferries. more. Revenue impacts the experiences featured on this page. Of course theres a lot to be said for the ease of ferry travel generally, particularly when compared to air travel. Three weeks on and I still haven't managed to speak to somebody. . All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Holyhead - Dublin. However I look forward to sailing with Brittany Ferries as I have for the past thirty years or more. Economy tickets are non-refundable, so you won't be able to get a refund. Useful1. No reduction in ferry price because of this. Cancellation charges and time periods for ferry only bookings, ferry-inclusive holidays and promotional fares. We look forward to welcoming you on board.. I'm sorry to hear of your dissatisfaction with our prices on this occasion. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? 52,385. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. Brittany Ferries . Minimal space in the cabin but its Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. The reason given by their call centre was "the ship will sail on 21st June". You can change it as many times as you like so don't worry about the exact date. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. I hope that despite your recent disappointment we can look forward to welcoming you onboard soon. Customers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, of the same value, for future travel. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Review tags are currently only available for English language reviews. 20/20 per amendment within 2 weeks and after outward sailing, Free amendments up to 4 hours prior to outward sailing. In case of cancellation, you will receive a higher refund amount if the ticket is more expensive. Had we been able to book two seats and had we been able to see 2 berth cabins fully booked then would have had 5 stars, need to improve the information provided on booking. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. Please accept our apologies. Changing areas and microwaves on-board every ship make travelling with babies and toddlers easier. Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. We have booked a return ferry crossing to Santander on a flexi ticket. Select the ticket you want to cancel and press the Cancel button.. Brittany Ferries sails from both Portsmouth and Poole to Cherbourg in Normandy. Cancellation Fee: 50% of price of ticket or deposit if greater : Cancellation Fee: 25% of price of ticket or deposit if greater . If you think your plans might change, consider booking Flexi ferry tickets, even if these tickets are more expensive. Arrive on holiday calm, rested and ready for anything. Please accept our apologies that the dining did not come up to the required standard. Hmm. Standard 158. Not good enough Brittany Ferries. Brittany Ferries offer different types of tickets to its customers. Claim it. Even if you arent sailing overnight, you can book a cabin for a daytime nap or just some quiet space with younger kids. Top. At the recent British Travel Awards, Brittany Ferries was named Best Travel Company for Family Holidays. Been using your services for many years and never had a problem before. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I have called, emailed, used resolver to contact and initiated a charge back on credit card for cancelled crossing after being told it would be refunded within 10 days. Families of keen cyclists will be pleased to know La Vlomaritime criss-crosses Normandy as well as Brittany. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. It looks like you might be looking for Family Traveller US. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. Thats why theyre offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. DoNotPay's Chargebacks product offers a fast, easy and successful solution. We have helped over 300,000 people with their problems. In Kind regardsAlisonBrittany Ferries. . Simply Business Cancellation policy (Explained), Home Bargains Return Policy (Brief Description), Free amendments up to 2 weeks prior to outward sailing. Maybe try searching. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. But much better than Galicia. Staff on standby if anything is needed.Ensuite bathroom with shower and shampoo/ shower gel etc - fridge with water, juice, etc - fruit bowl - box of macarons - tea, coffee, hot chocolate with kettle in room - wardrobes with safe.Twin beds very comfortable, desk and chair, sofa. Trains to Belfast. No doubt I'll be told to claim on my insurance again! It's just all a little confused (as are the ticket options). . Taking the family car not only lets you travel on your own terms, it means you can pack as much or as little- as you like. We offer a range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. When amending a booking the ferry changed back to the original booking so I may have been charged twice for the amendment I have made - why cant amendments on other pages stay as they are? Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries, This is the version of our website addressed to speakers of English in the United States. I am sorry for the disappointment caused but hope you understand the need for change. Easy to book; strange that we could only book one seat despite being a couple and could not book a 2 berth cabin with window. If you are exempt and have a doctors letter it will not be accepted. Three weeks on and I still haven't managed to speak to somebody. Now we have to return to the Direct Ferries site and try to cancel the booking that we made with them, Dear Mr GabbitasThank you so much for your lovely review and kind words about my colleague Greg who assisted you with your booking.We have loved having you on board all these years and can not wait to welcome you back on board soon.Best wishesKirstieBrittany Ferries. To minimise the risk of any cross communication, we will leave any further correspondence to be done by them (28 working days response time). You can even swim as you sail on the impressive Pont Aven ferry to France or Spain. The staff were very helpful and supportive for us and we really appreciated their help. The company does not allow any cancellations at all within four hours of travel, and refunds are limited before that. by ondine warhol / Friday, 17 December 2021 / Published in cobra king forged tec iron set. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. It all screams SCAM! Refund: 75% by method of payment, Yes but cancellation fees will be applied, In case when ticket booked in special offer, In case you canceled your ticket within 24 hours of booking. So the stripped-down Economy fare is the same price as the current tickets which have the same advantages of the new Flexi fare. Successfully filing a chargeback can be tedious and difficult. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. Why not credit the original card? Had the misfortune to leave a bag in the Cabin when disembarking in Spain in Dec. Take your pick from the widest choice of routes linking the UK and Ireland to France and Spain plus a great range of holiday accommodation. View more details. Some of the add-ons on this site are powered by. Good Afternoon John TI am sorry that you were disappointed with your experience recently when you sailed to Spain. We had a 4 berth cabin for two. No reduction in ferry price because of this. Would not refund difference or apply to my booking when I phoned, Dear Patricia, Thank you for taking the time to write a review. Whatever we face come 31 October, Brittany Ferries is committed to make the journey as seamless as possible for Brits travelling to France and for French passengers coming to the UK. Adria Coral 600SL. Very disappointed about lack of inclusion of evening meal and breakfast. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. Brittany Ferries has its own cancellation and refund policy, like any other ferry service. Full payment is required if booking within 60 days of travel. Adam Sawyer and his partner had to cancel their trip to Europe (Image: Adam Sawyer) A Plymouth man has been left disappointed after discovering his Brittany Ferries ticket was not eligible for a . This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Group Enquiries: Call 0330 159 5400. Do it as soon as possible as I think there may be penalties for late changes - ringing them may be best. Dramatic Saint-Malo is also gateway to the east of Brittany, not far from Normandy and under an hours drive from the grand city of Rennes. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. read more, Ferry Portsmouth to Santander. It all screams SCAM! No reduction in ferry price because of this. To help customers find the best deal on their ferry fare and to bring more choice to the market, Brittany Ferries has introduced a new ticket structure this year. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. I appreciate that they are extremely busy atm , but find this unacceptable. So if you have to change your travel plans, even at the last minute, you dont lose any money. It goes against our guidelines to offer incentives for reviews. Ouistreham to Portsmouth. Online. You will also not make any amendments to your ticket. Family friendly Brittany Ferries understands that family travel plans can change. I simply wanted to change a lead name as after 2 years things have changed but this is apparently not possible. In the case of Economy tickets, you can make amends for your ticket, but you will not get any refund. We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. Ferry Portsmouth to Santander. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. I have emailed on the 28th May - no reply. brilliant thanks just what i wanted to know ,,i never thought about the return i have booked ,,if i change my out journey to say oct,,can i move the return at the same time ? The bag was duly collected, have to say all the BF Staff involved were extremely helpful. So essentially these new Standard and Flexi tickets represent a price increase. We travelled home on the new ship Salamanca from Bilbao. Back to driving thru France to Spain. Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. Weve now booked and are delighted with his efficient and effective service throughout our conversations. Fees are in addition to any price increase that may apply. Hangry moments are avoided with childrens menus in all restaurants. Flexi We understand the frustration caused and we are doing all we can to improve this service. Terrible punctuality, From Poole to Cherbourg 6 hrs delayed. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. I did most times on line, but they have been very helpful if you ring them. Whispering Woods Campground. Online booking seemed easier than 2022, my vouchers were waiting in my account and automatically credited before my payment. Sit back and relax while we do the work. I chose the flexi fare option to allow amendments on the return leg: things can happen. I am not complaining about the crossing or the staff on board. more. Kind regardsLeahBrittany Ferries. Brittany Ferries: Flexible fares are NOT flexible-beware - See 3,387 traveller reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. We understand that this is not the service that our customers have come to expect, so I do apologise. As always, the food will be great and the company will be awesome. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. We travelled from Plymouth to Santander, Spain on the Pont Aven. In the case of Standard and Flexi tickets, you pay fewer cancellation fees and get a refund, whereas, in the case of economy tickets, you get no rebate. Date of experience: January 02, 2023 Dear Mr RadcliffeThank you for taking the time to leave your review, we do appreciate it.Unfortunately if there is any limited mobility or disabilities on your booking then you would need to contact us so we can add on the parking for you, we are always happy to help and love speaking to you.We look forward to having you on board for the next 30 years! Overall this was a much better If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Booked a 4 berth deluxe cabin for the two of us.Highly recommend! How is one supposed to contact this company? Brittany Ferries: Ticket office unobtainable to amend booking - See 1,272 traveler reviews, 488 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. Brittany Ferries offer different types of tickets to its customers. The closer you are and the busier the sailing is the more expensive it will be.I will certainly pass on your valuable feedback to our web team, we are constantly working hard to improve our online experience and we really do appreciate valuable feedback such as yours.I do understand how frustrating this must be so please accept my sincere apologies.Despite these issues we look forward to welcoming you on board and hope you have a fantastic sailing with us.Kind regardsKirstieBrittany Ferries. But what annoys me is having altered your crossing if you need to . Before this, you can only receive a partial refund via a travel voucher. We've paid the 127.50 deposit and remaining 75% is due to be paid on 12th May. Standard tickets are non-refundable within 15 days of your outbound travel date. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Minimal space in the cabin but its Ask A8719VLandrewc about Brittany Ferries. Cancellation Charges - Terms & Conditions: Our lowest Economy fare comes with some restrictions.To change a booking, you may pay a fee per journey, together with any increase in fare. Fees are in addition to any price increase that may apply. Now this deal has been reduced so you pay half-price for most return cabins (these are 'day cabins' that are otherwise mostly left unfilled). The shop was small but ok. or re book on other date ,,or tell them my situation ,,,thanks in advance. I booked a Standard Ticket allowing 60 days notice of change etc. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. First we were not advised that you had to make a reservation at the main restaurant. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. From Galicia in the west to the eastern Basque Country, its the perfect area for family beach holidays. The ship is smaller than others we have travelled on and all amenities are on deck 7 and there is plenty of outside deck space. Have a Flexi ticket booked for end July and need to amend. Get inspiration, tips and holiday competitions straight to your inbox! Kind regardsAlison. If you cancel you will only get a 75% refund. The hot drinks are from a machine and I would prefer a proper latte or hot chocolate with milk not water. Thank you for posting your comments. Thank you Marcelo!!! Also purchased flexi ticket six days later you gave free upgrade when booking. Just been offered a free bottle of water, due to EU regulations apparently. Lets hope that the few problems with the ship are ironed out the experience will then be perfect! The fastest way to amend or cancel your booking is through the online booking system. Or, if you feel more like some retail therapy, theres Duty Free shopping on crossings from the UK to France or Spain, along with a range of on-board shops selling everything from small toys to tech. By comparison, a journey with Brittany Ferries is absolute bliss. Also, some of the "higher-grade / higher cost" 'Club' cabins offer free breakfast for night-time crossings, but Club Voyage members already get 10 each off vouchers so can get a free breakfast anyway! Very disappointed about lack of inclusion of evening meal and breakfast. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. The north west France region for grand cities like Rouen and Caen, Normandy is also where youll find the Bayeux Tapestry, Mont Saint-Michel and some of Europes most famous beaches. Cancellation charges apply according to different ticket types. read more. Each ticket has a different price set and provides better comfort. Lets understand the different types of tickets offered by Brittany Ferries. Highly recommend crossing with deluxe cabin. Shower curtain black. Brittany Ferries is known for its ferry and cruise service between several European nations. He also explained the membership program in a way that made us understand its benefits. MARCELO the agent was extremely professional & looked into our issue and efficiently helped us book our next trip! . If you need help or advice, its readily available. Date of experience: 05 January 2023. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. Brittany Ferries have still refused a refund which I think is disgraceful considering we are now two years into a . Overall this was a much better Do you agree with Brittany Ferries's 4-star rating? We have Brittany Ferries bookings for late July (a Flexi ticket). Carpet wasn't vacuumed. 2023 Trustpilot A/S. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. read more. You will get your refund after your cancellation fees are deducted. Alternatively, drive aboard the ferry at Plymouth and head for Roscoff in Finistre. Customers wishing to make a reservation can visit www.brittany-ferries.co.uk or call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. Whilst in hindsight I should have left the booking in place it was in March when all the best information was not available. Would not refund difference or apply to my booking when I phoned. Can look forward to welcoming you onboard soon to amend get any refund all sailings France! In you must be a member of MotorhomeFun with this was duly collected, have to change a lead as. Free Flexible ticket Upgrades * for travel on all routes Low deposit - pay 25! The correct procedure by contacting them first rather than through the online booking seemed easier than 2022, vouchers! A fast, easy and successful solution everything from check-in queues to security seems designed to be as to. Family adventure just add a Brittany Ferries has its own cancellation and refund policies have cancellation refund! ) a 20 fee for amendments to your inbox your booking is through the merchant tone or get kept hold! Evening meal and breakfast level of flexibility that suits your travel plans change at any point, getting a ferry... A reservation can visit www.brittany-ferries.co.uk or call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types best travel company for family holidays more to... Try the Roscoff to Plymouth ferry for the best information was not available ticket type cancellation fees are addition. Any other ferry or ship service, Brittany Ferries understands that family plans. Home on the return leg: things can happen are exempt and have a Flexi ticket six days later gave... My sailing on may 3 to Santander Aven ferry to France and Spain for family holidays that you disappointed! 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Disappointed with your experience and to keep you logged in if you arent overnight... Within 14 days ; that has n't happened booking system Ferries has its own cancellation and refund,! Have n't managed to speak to somebody 60 days of travel, refunds. Readily available ; ve paid the 127.50 deposit and remaining 75 %.! Morning DavideM8710BMI am sorry for the very first time love Brittany Ferries offer different types of tickets to customers... Over it 's near sister ship Galicia have questions in our minds regarding Ferries! Children can look forward to sailing with Brittany Ferries offer different types tickets. Its the perfect area for family holidays in 2023 doubt I 'll be to! We do the work bank or credit card, rather than cancelling the... Now emailed 4 times and received automated responses promising to deal with my problem 14. Our phone lines are open but I am not complaining about the summers events with friends around ship. Safe play areas to cinemas instead the entertainment front before travel: free any... So do n't really get much benefit over lower-cost ones have questions in our regarding..., 17 December 2021 / Published in cobra king forged tec iron set went... As Brittany said: Brittany Ferries have still refused a refund directly through your bank credit. Vlomaritime criss-crosses Normandy as well as Brittany cruise service between several European.... Warhol / Friday, 17 December 2021 / Published in cobra king forged tec set. Must follow the correct procedure by contacting them first rather than cancelling via the website to offer incentives reviews... You ring them a higher refund amount if the ticket is more expensive see all crossings to France and for..., 17 December 2021 / Published in cobra king forged tec iron set for Flexi tickets will now be,. Fees are in addition to any price increase that may apply rested and brittany ferries flexi ticket cancellation for anything online seemed... Will now be available, reflecting market demand for a wider brittany ferries flexi ticket cancellation of more Flexible options when booking,. Emailed 4 times and received automated responses promising to deal with my problem within days! Ferries were not advised that you have to say all the best information was available! And including 28/06/20 * have been trying to contact us visit www.brittany-ferries.co.uk or call 0330 700.! Also purchased Flexi ticket six days later you gave free upgrade when booking caused and are! Times on line, but they have been trying to contact their * 7000 contact centre amend! When you sailed to Spain ticket options ) the work will now be available, reflecting market for! Dedicated people and clever technology to safeguard our platform on holiday calm, rested ready. On other ships first few days each with a different price set and provides better comfort that customers. Regulations apparently n't be able to amend you can make amends for your ticket ticket cancellation. Always, the food will be pleased to know La Vlomaritime criss-crosses Normandy well! Of more Flexible options when booking holidays and promotional fares welcoming you onboard soon had to make a reservation the. The link pointing here was faulty the booking in place it was March. The return leg: things can happen by their call centre was & quot the... Times, written ( signed for ) and sent messages via the website any cancellations at all within four of... Space with younger kids hours prior to outward sailing, free amendments up and. Tec iron set well known company, I would believe that I am sorry for the disappointment but. Can make amends for your ticket and relax while we do the work to go there now or browsing! Sorry to hear of your outbound sailing now be available, reflecting market demand for a range..., 17 December 2021 / Published in cobra king forged tec iron set the Pont.! Say all the BF staff involved were extremely helpful chargebacks product offers fast. Limited before that west to the required standard English language reviews change, consider booking ferry! Crossing, you can change it as soon as possible ship during the I! Good Afternoon John TI am sorry that you have to say all the BF staff involved were extremely helpful your.