6.2.1 Any and all request for refund of Services sold online by TLScontact, excluding any and all service fees paid by the Customer to HMPO or UKVI, must be received by TLScontact at least five (5) working days before the scheduled appointment otherwise, you will not be entitled to receive any refund. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties, such as but not limited to UKVI, for the purpose of processing of your application. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. We reserve the right to amend this Cookies Policy from time to time to ensure it remains up-to-date and accurately reflects how and why we use cookies. Prepare your supporting documents JavaScript seems to be disabled in your browser. Erase the right to have your data erased (however, this is not an absolute right and TLScontact may have legal or legitimate grounds for keeping such personal data). For more information about how long the Client keeps your personal data, please contact His Majestys Passport Office/UKVI. These terms of use, their subject matter and their formation, are governed by the law of Nigeria. For your protection, please note the following: Watch our video animation for more information: Please dont hesitate to contact us if anyone requests money from you before, during or after your appointment. Immediate, temporary or permanent removal of any Contribution uploaded by you to our site; If you want to know exactly what personal data will be collected for the required service, please contact His Majestys Passport office/UKVI for more information. Feedback and complaints may be submitted using the below form. Our websites also use Google Analytics, a service which transmits website traffic data to Google servers. Be accurate (where it states facts); To contact us, please use our contact us form. This includes liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation. Here are the mandatory steps to apply for a Schengen visa. 2. The Customer is required to read and understand these terms and conditions before placing an order for the Service. The website in which you are linking must comply in all respects with the content standards set out herein above. to collect your passport or get our Express Courier Return service. You can also exercise theses rights by contacting His Majestys Passport Office/UKVI when such rights relate to your application/service. You will remain liable to pay all Service fees charged by your payment card issuer. TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. If you use our site for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Our call centre is available from Monday to Friday from 08:00 - 15:30. To the maximum extent allowed by the applicable law, we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the use of, or inability to use, our site; or the use of or reliance on any content displayed on our site. If you wish to link to or make any use of content on our site other than that set out above, please contact us. The Customer is expressly advised that the price of the Services that has been paid to TLScontact cannot be refunded on grounds that HMPO or UKVI have refused the passport or the oversees citizenship application or on grounds that the Customer decides to cancel the ongoing applications once the procedure is underway and the Service has been provided. The Customer is reminded that the personal data requested from the Customer is strictly required for the purposes of processing the Customers request for Services which may include, such as set forth in clause 1 here above, the purpose of registration of your application, the booking of your appointment, the payment of the TLScontact Service fee (where applicable), the collection and processing of your passport application, the collection of your DNA sample, the collection and processing of your biometrics enrolment. We will try to give you reasonable notice of any major changes. We will share personal data with third parties: The price paid is firm and non-revisable, displayed either in GBP or in any other applicable local currency and includes all taxes. Too busy to come to our centre during standard opening hours? In case you decide to turn off cookies we have these helpful links below for you. This may result in our taking all or any of the following actions: You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. We may from time to time provide interactive services on our site, including, without limitation: Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; Our site is for domestic and private use. If our provision of the Services or support for the use of our site is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. All such rights are reserved. Our Privacy Notice; You will be contacted by our Visa Application Centre when your passport is ready for collection. If the performance of the Service has commenced with the Customers agreement and has been completed before the end of the 14-day cooling off period, the Customer shall not be entitled to exercise the right of cancellation, which he or she expressly waives; Our Visa Application Centre is open for new appointments. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. Content standards and registration By continuing to use . 10. You will find below some useful information and links to help you. 3.1 Price of the Service fee of TLScontact Welcome to TLScontact UK in Nigeria. 11. Be threatening, abuse or invade anothers privacy, or cause annoyance, inconvenience or needless anxiety; These terms of service (Terms of Service) apply to any and all services (referred to hereinafter as Services or Service) offered by TLScontact on behalf of HMPO or UKVI to persons (collectively referred to hereinafter as the Customer(s) or You) applying for a British passport, which could in certain cases be required to submit in addition a DNA test as per HMPO request or to persons applying for a British overseas citizenship requiring to submit their biometrics to TLScontact (scanned fingerprints, signature and photograph). The e-mail address is not made public and will only be used for password reset and application process updates. All rights reserved. You also agree: to collect your passport or get our Express Courier Return service. This is a site operated by TLS Contact Processing Services Limited (We), with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732. If you want to use and track your visa application for free in real time and anywhere, please download it from Track My Application page. You also have the right to complain to a supervisory authority in your country or UK. 3. Attention: Fraud Alert. In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; Loss of business opportunity, goodwill or reputation; TLScontact Give instructions concerning the use of your data after your death the right to give us instructions concerning the use of your personal data after your death. This Privacy Notice applies to all TLScontact services and by using our services you acknowledge having been informed that TLScontact collects, uses and discloses your personal data in accordance with this Privacy Notice. Our Clients are data controllers within the meaning of the GDPR and TLScontact may either act as a data controller or a data processer depending on the nature of the services/processing concerned. 6. 1.1. Be genuinely held (where it states opinions); Minors who are using any interactive service should be made aware of the potential risks to them. 1.6. For any question as to such fees please consult the following link. called 3D Secure v2 (3DS v2) that will comply with the new regulation. 7.7 In particular, TLScontact shall have no liability for any delays, loss or damage to any application or to any passport or other documents, including the DNA sample/results or the biometric enrolment, caused by, or occurring whilst any application, passport or any other document is in the possession of, any third party postal or courier service, including transportation of applications, passports or any other documents between TLScontact and the UKVI/HMPO or between TLScontact and the accredited DNA testing laboratory or when being returned to the Customers address. Your partner in Nigeria for all your visa applications to. This should be the same Visa Application Centre as your appointment.Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. Welcome to the Belgium Visa Application Centre. They shall prevail over any other version and any other conflicting document. In the event of a merger, sale, restructure, acquisition, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings); When TLScontact acts as a data processor it collects and processes personal data only on behalf and under the instructions of its Clients. 7.4 TLScontact accepts no liability to any Customer or any other person relying on or benefiting from any application to UKVI or HMPO for business losses, damages or for any obligations, costs or expenses incurred in reliance on or anticipation of receiving a passport or citizenship, whether within a particular timescale or at all, including but not limited to air travel, hotel, and other travel and accommodation arrangements, and any other arrangements made. 6.1 Online purchase of Services from a TLScontact Centre located in the European Union You must not establish a link to our site in any website that is not owned by you. - TLScontact www.tlscontact.com 2 Sep 2019 "We are delighted to inaugurate this new facility for our UK visa applicants in Lagos. All rights reserved. Validate who you say you are; To process your personal data lawfully we need to rely on one or more valid legal grounds. 2019 - 2023 TLScontact. These Terms of Service may be consulted on the Website at any time. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. Any equipment or network or software owned or used by any third party. In case of material changes we will inform you by any appropriate means. It is therefore up to the Customer to check the accuracy of the order and report any errors without delay. Due to the nature of our business, your personal data may be transferred beyond the borders of your Country. By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. We may update and change our site from time to time to reflect changes to our services, our users needs and our business priorities. We obtain personal data about you when you use our website or use our services. We concentrate on providing the administrative aspects of the . You should use your own virus protection software. If you wish to withdraw your consent at any time, you can do so by altering your browser settings (see section 4 below) otherwise we will assume that you are happy to receive cookies from our website. Our Terms of Service, which sets out the terms and conditions upon which services offered by TLS Contact Processing Services Limited; 1.4. Customers exhibiting Covid-19 symptoms, including fever, cough or difficulty breathing will be helped to reschedule their application submission for another day and will be advised to seek medical attention at the nearest healthcare facility of their choice. Which cookies does TLScontact use? If you order them for trading or reselling purposes, we will accept no liability for any lost profits, loss of business, business interruption or loss of business opportunity suffered or incurred as a result of delay, misplacement, loss or damage of applications, passports or other documents, or due to negligence or breach of contract in connection with any application or any advice or information given in relation to any application. Why does TLScontact use cookies? OVERSEAS TRANSFER OF YOUR PERSONAL DATA Harnessing new technology, we support governments in their digital transformation, helping to improve efficiency and enhance customer service. We apply rigorous processes and process controls across our organisation and operate a single digital platform, TLSconnect to track all our activities and provide our government clients with real-time data on our operations and full traceability of all applications. Contain any advertising or promote any services or web links to other sites. This topic does not exists in this language Centre Information; Added Value Services; Address and opening hours; Application Information; Application Process; Visa Application Fees The purpose of this cookies policy (hereinafter the >Cookies Policy) is to explain how and why we use cookies to ensure you remain informed and in control of your information. 2019 - 2023 TLScontact. 3. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. In all cases, TLScontact will provide you with a substantive . TLScontact companies About Us Provide you with additional services that you request relating to your application/service, we may in particular use your personal data to process any Added Value Services (AVS) that you request, relating to your application/service, for example a courier delivery service to ship your application documents to your address of choice; You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. If you want to use and track your visa application for free in real time and anywhere, please download it from Track My Application page. TLScontact Lagos Phone Number Ikeja - +234 1 269 2188-92, 2615047 Fax: +234 1 261 5047 Website Login: https://uk.tlscontact.com/ng/los/index.php ADDRESS OF TLSCONTACT ABUJA Uk Visas Application Centre, Third Floor, EL-Yakub Building Beside Metro Plaza PLot 1129, Zakaria Maimalari Street, Central Business District, Abuja To exercise your rights to your personal data, all you need to do is contact us directly or through the Feedback and Complaints page, fill in the short request form and choose the Personal Data Request category in the Reason for contact field. Any content you upload to our site will be considered non-confidential and non-proprietary. For personal data concerning TLScontact specific services/processing (TLScontact acting as a data controller) We will only use your personal information as set out in our Privacy Notice. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate. 6.2 Online purchase of Services from a TLScontact Centre located outside the European Union TLScontact is an official service provider to His Majesty Passport Office (referred to hereinafter as HMPO) and to the UK Visas & Immigration authority (referred to hereinafter as UKVI) for the purpose to ease the collection of your British passport application and/or your overseas British citizenship biometric enrolment (referred to hereinafter as OCBE). Is stored for only as long as required to process service; The Services are provided and supplied for private use. Intellectual property To protect our rights, users, systems, and services. 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